Weekly Idea: All Marketing Is Brand Building

Posted on August 3rd, 2010 at 2:38 pm in Blog, Suggested, The Weekly Idea, brand development, ideas, thought provoking by brody

This quote drives what Blue Ocean Ideas does for clients:

“The art of marketing is largely brand building. If not a brand, it will be viewed as a commodity.” – Philip Kotler, Kellogg Graduate School of Management

We counsel clients to not spend another dollar on advertising or marketing until that money becomes an investment that builds their brand. Everything you do matters when you are building your brand.

Brand development means telling the truth about who you are, faster. It’s about telling your story and making a promise, and then living it out.

Story. How are you saving the world (or your customer’s world, at least)? What do you do better than everyone else?

Promise. What do you deliver on over and over again? What is your customers’ unique experience?

Your brand is communicated in all sorts of ways: logos and identity packages, events, advertising, websites, email, etc. The most significant way your brand is communicated is through the direct interaction between your customer and your staff. Can your staff tell your story?

Do you have a story to tell?

Brody

P.S. The holy grail of advertising is word-of-mouth. When your story is told well, other people will start telling it too.

The principle of “shareableness” is the core of social media marketing. This Friday, we will show you the meaning behind Web 2.0, social media, mobile devices, in-bound marketing. Once you have the vocabulary down, you’ll be able to strategize about how social media is relevant to your brand. Join us for Social Media 101 & 102.

The Idea: Arrogance

Posted on December 15th, 2009 at 2:33 pm in Blog, brand development, ideas by brody

“All you and Lisa ever do is come home, turn on the tv, and then do your own thing on your computers as you sit on the sofa all night long.”

So says my wife’s brother who lives with us.

Certainly, my wife and I are not going to have deep conversation nor get cuddly while he’s around, right? He has a limited perspective of how we spend our time.

The problem is that his limited perspective creates his entire framework for how he sees our marriage. It’s arrogant.

And we all do it.

We so often use our limited perspective to give us our entire framework of looking at something. Like my brother-in-law, we let our perceptions of something project realities that aren’t always true. We are all arrogant.

This happens in business all the time. The limited (and jargon-laden) perspective of a business owner will often provide the entire framework for how that organization communicates with their prospects and customers. The message will be about the company, in the language of the company, and about things that the company cares about.

But remember: marketing and advertising are not about you. Each ought to be used to serve your audience. Messages should be about your customer, in the language of your customer, and about the things your customer cares about.

At Wordswell, we define brand development as “telling the truth about who you are – quicker.” It’s a process that requires humility. Only when we are humble can we speak someone else’s language. Any only then can we convey real meaning.

How do we meaningfully communicate the truth about something (e.g. our organizations)? 1) Realize our perspectives are limited. 2) Listen.

Ya hear?

brody

P.S. The best advertising merely echoes that which people are already saying about you. Research is a key element of brand development. That’s why Wordswell helps our clients research what they should say before they say it. When we interview your clients to see why they love you, you get invaluable information about your brand. (And, along the way, you get some huge customer service points with your audience.)

Foursquare, Margaritas, and Marketing

Posted on November 13th, 2009 at 9:41 am in Blog, brand development, ideas, social media by brody

We’ve been learning and experimenting (ok, playing) with Foursquare recently.

What’s Foursquare?

Basically, every time you go somewhere – your favorite restaurant, coffee shop, office, gym, appointment (anywhere that’s a destination) – you “check in” as being there. Typically, this works best with a GPS-enabled mobile device like an iPhone.

For instance, last night a friend, my wife, and I go out to dinner at Holy Frijoles, a Mexican restaurant in Hampden, Baltimore. When we get there, I launch Foursquare on my iPhone, it locates my position, and gives some probable options for where I am. I check in at Holy Frijoles, and voilà, the world knows where I am:

“I’m at Holy Frijoles (908 W 36th St, @ Elm Ave, Baltimore). http://bit.ly/3QuNYy“

Of course, my friends on Foursquare get notified about this (often through a text message, if they have that feature turned on). But my Foursquare updates are linked to my Twitter account. My Twitter updates are linked to my Facebook account. Soon, and through a one-click process, I’ve told my entire circle of influence where I am.

Great… another tool for over-sharing, right? Not so fast…

What happens if I went to Holy Frijoles every week? What happens if I went there so often that Foursquare claimed that I was the “Mayor” of Holy Frijoles? What happens if someone else wanted to chase that crown and started eating there more? What happens if I was proud of my position and started eating there even more to keep my title?

What happens if there was an incentive for the Mayor of Holy Frijoles? You’d be surprized what I’d do for a free margarita.

Meanwhile, everytime we’re “checking in” at Holy Frijoles, we’re personally vouching for that brand visibly through our entire networks on Foursqure, Twitter, and Facebook. Talk about word-of-mouth advertising (the free kind). Wow!

But what’s this whole business about being a “Mayor”? Basically, Foursquare keeps track of what you do, when you do it, etc. There are different point values you earn by doing certain tasks. For instance, if you go to a gym enough times in a month, you earn the badge “Gym Rat”. If you go to you gym enough, you’ll soon be the Mayor of the gym. For more information on this points system, Mayors, and badges, check out Foursquare’s web site.

Foursquare is a developing platform. The number of titles and badges available to earn is certain to grow. It’s a game. But it can be played (and won) by anyone – including your customers.

Now the question is, how is your organization going to become a prize?

Wordswell can help you coordinate a plan Foursquare for your business as part of a larger social media strategy. Drop us a line any time.

Foursquare, Margaritas, and Marketing

Posted on November 13th, 2009 at 9:41 am in Blog, brand development, ideas, social media by brody

We’ve been learning and experimenting (ok, playing) with Foursquare recently.

What’s Foursquare?

Basically, every time you go somewhere – your favorite restaurant, coffee shop, office, gym, appointment (anywhere that’s a destination) – you “check in” as being there. Typically, this works best with a GPS-enabled mobile device like an iPhone.

For instance, last night a friend, my wife, and I go out to dinner at Holy Frijoles, a Mexican restaurant in Hampden, Baltimore. When we get there, I launch Foursquare on my iPhone, it locates my position, and gives some probable options for where I am. I check in at Holy Frijoles, and voilà, the world knows where I am:

“I’m at Holy Frijoles (908 W 36th St, @ Elm Ave, Baltimore). http://bit.ly/3QuNYy“

Of course, my friends on Foursquare get notified about this (often through a text message, if they have that feature turned on). But my Foursquare updates are linked to my Twitter account. My Twitter updates are linked to my Facebook account. Soon, and through a one-click process, I’ve told my entire circle of influence where I am.

Great… another tool for over-sharing, right? Not so fast…

What happens if I went to Holy Frijoles every week? What happens if I went there so often that Foursquare claimed that I was the “Mayor” of Holy Frijoles? What happens if someone else wanted to chase that crown and started eating there more? What happens if I was proud of my position and started eating there even more to keep my title?

What happens if there was an incentive for the Mayor of Holy Frijoles? You’d be surprized what I’d do for a free margarita.

Meanwhile, everytime we’re “checking in” at Holy Frijoles, we’re personally vouching for that brand visibly through our entire networks on Foursqure, Twitter, and Facebook. Talk about word-of-mouth advertising (the free kind). Wow!

But what’s this whole business about being a “Mayor”? Basically, Foursquare keeps track of what you do, when you do it, etc. There are different point values you earn by doing certain tasks. For instance, if you go to a gym enough times in a month, you earn the badge “Gym Rat”. If you go to you gym enough, you’ll soon be the Mayor of the gym. For more information on this points system, Mayors, and badges, check out Foursquare’s web site.

Foursquare is a developing platform. The number of titles and badges available to earn is certain to grow. It’s a game. But it can be played (and won) by anyone – including your customers.

Now the question is, how is your organization going to become a prize?

Wordswell can help you coordinate a plan Foursquare for your business as part of a larger social media strategy. Drop us a line any time.

Beautiful TV Ad

Posted on April 1st, 2009 at 10:23 am in Blog, advertising, creativity/imagination by brody

I love light. I love light being used well. Light used well is fundamental to any good visual art. Check out this ad from overseas:

I found this on the blog for the Dirt Conference. I don’t know much about what they’re doing at the conference except brainstorming on how to do more with what you already have. Seems healthy.

You can view their original post (Inspiration – #001) here.

The Idea: Your Promise

Posted on March 11th, 2009 at 10:00 am in Blog, brand development, ideas, social media by brody

Your Brand is a Promise
So, how do you get into the tiny decision-making window of your customer or member? Your brand has to “Starbucks” them. When you say “Choose me,” you are making a promise to your audience that you won’t let them down.

As customers/deciders, we need brands to help us make our decisions. We buy based on our emotional attachment to a brand.

Quick Thoughts
Ideas about branding are vast, but take these to the bank. Your brand is:

• greater than the sum of its parts: Every aspect of your organization is your brand. Your brand is not just your colors and logo. These merely serve as visual cues to help customers remember your true brand and differentiate you. Instead, the way your employees act, the way you answer your phones, the cleanliness of your restrooms, your perceived value – that’s your promise, your brand.

• personal: In addition to “buying billboards”, brands are now having conversations. Technology and social media are opening the doors here. More than ever, brands have personalities like people, and we are asking, “Is he reliable? Is he authentic?”

• foundational: Your brand drives everything you do as an organization, internally and externally. It informs hiring, pricing, decor, and management. And it is certainly the base for all communication, PR, and marketing.

• a promise.

Before you spend another day and another dime on “marketing” yourself, take a look at your brand. Wordswell can help if you need it.

Don’t be a commodity,
Brody

Comments, stories, or advice? Please share!>>